Communication


Messages and letter to school

We do encourage parents to give slips and letters to their children to bring in – they should hand it to their teacher at registration and they will get to the School Office in the class wallet. You are welcome to come to the school office which is open from 8.30am to 4.30pm. The main email address for parents is office1@wallacefields-jun.surrey.sch.uk and our phone number is 0208 393 0350.

How we get in touch

Almost all our correspondence with Parents / Carers is by email. The Weekly Bulletin is emailed out every Friday and is our main way to communicate with parents on all school related matters, PTA updates as well key community news. When information is more urgent or only relevant to a specific year group we send out emails via Tucasi. We provide a web based payment centre for trips, visits and school meals. Please ensure that we have up to date contact details so the school can contact you in an emergency.

Teachers

If you need a quick couple of minutes to speak to your child’s teacher then please pop your head around the classroom door at pick up but if you need longer than that then please make an appointment through the office or by email. Your class teacher should be your first point of contact and can be contacted with their professional email which can be found on our website. The Head Teacher is available, on the main gate most mornings at drop off and after school at collection, for a quick chat for a couple of minutes or for longer please arrange an appointment. If it is an urgent matter, please speak to someone in the office and they will be able to help you.

Parents’ Evening

We offer termly Parents’ Evenings when you can meet your child's teacher and view your child’s work. Parents/carers can book 5 minutes with each teacher unless they have the same teacher for Class, Maths and English then they will be assigned a 10 minute slot. Bookings must be made via our Tucasi system – any problems do not hesitate to call the School Office. All parents/ carers meetings will be in the main school hall. The children’s work will be set out in their classroom so please allow time to browse through their books. Seating is provided in the hall. A bell will ring every five minutes as a reminder for the end of each session. We are unable to offer crèche facilities and duty of care for children that attend will be with their parent/carer. Please note only Club Vale children are permitted to climb on the trail /climbing frame from 3.30 to 6.00pm.

Twitter

Twitter is a great way to share with you images of the exciting and varied activities we get up to at school and on school trips. Please follow us on https://twitter.com/wallacefieldsjs. Any child not permitted to be shown on twitter will be pixilated. The new intake pack includes a form regarding permission for your child’s image to be used on twitter; please inform us if this changes at any time. Please note that staff are often busy running activities and checking safety, so they cannot guarantee that every child will be visible in the pictures every day.

Photograph Permission Slip

Complaints

We believe that any problems or complaints are best dealt with through discussion between the parties involved. However, should this fail to bring a resolution, there is a set procedure to be followed which can be found on our website. For issues regarding your child’s learning please contact the class teacher via their email address which is available online at staff page