Messages to school
For non-urgent communication email the teacher directly using their professional email (24 hour turnaround). Professional emails can be found by clicking on the blue envelope next to the staff members name on https://www.wallacefields-jun.surrey.sch.uk/our-school/our-staff. if the matter is urgent then please email the School Office on Office1@wallacefields-jun.surrey.sch.uk or if very urgent call on 0208 393 0350. The School Office is manned from 8.30am until 4.30pm.
Due to Covid restrictions, parents are not permitted into school without an appointment. Please do not form a queue to speak to a teacher at pick up or drop off. If parents need to speak to a teacher, you must email or call the school and we can arrange a telephone appointment, or write a note in their reading record. If you need to approach a teacher or a member of staff for any reason then please wear a face mask.
How we get in touch
Almost all our correspondence with Parents / Carers is by email. The Weekly Bulletin is emailed out every Friday and is our main way to communicate with parents on all school related matters, PTA updates as well key community news. When information is more urgent or only relevant to a specific year group we send out emails via Scopay. We provide a web based payment centre for trips, visits, parents evening bookings and school meals. Please ensure that we have up to date contact details so the school can contact you in an emergency.
We normally offer termly Parents’ Evenings when you can meet your child's teacher and view your child’s work. Parents/carers can book 5 minutes with their teacher either in person in the school hall or virtually via School Cloud.
Twitter is a great way to share with you images of the exciting and varied activities we get up to at school and on school trips. Please follow us on https://twitter.com/wallacefieldsjs. Any child not permitted to be shown on twitter will be pixilated. The new intake pack includes a form regarding permission for your child’s image to be used on twitter; please inform us if this changes at any time. Please note that staff are often busy running activities and checking safety, so they cannot guarantee that every child will be visible in the pictures every day.
Photograph Permission Slip
We believe that any problems or complaints are best dealt with through discussion between the parties involved. However, should this fail to bring a resolution, there is a set procedure to be followed which can be found on our website. For our complaints policy please go to https://www.wallacefields-jun.surrey.sch.uk/our-school/policies. For issues regarding your child’s learning please contact the class teacher via their email address which is available online at staff page.
Constructive Communication between home and school
Given the current climate, we hope that all parents are starting to see that we are striving even harder to promote positive and constructive communication between home and school – possibly in a way that has never been needed or required before. We therefore, strongly encourage parents to email us directly, if there are any concerns to report. In these times of extreme anxiety, anything posted in social media groups, should be carefully considered and thought about for example in a school-related WhatsApp groups. Please see below our Social Media Expectations and Home School Agreement.
Following, are the questions we encourage our children to think about before posting anything in a group setting, e.g. in their Google Class streams and we would now ask parents to consider their own usage, also using these questions:-
1. Why am I posting this? Does it reflect my personality and values?
2. Would I say this, like this, in person?
3. Can this be interpreted differently by the reader/s?
4. Am I being kind?
5. Is this really a ‘private’ space to share my worries/ideas or concerns?
6. Do I have permission to share this information?
7. Would I like me? (If I were a stranger reading this, what would I think?)