Communication


Messages to school

For non-urgent communication email the teacher directly using their professional email (24 hour turnaround). Professional emails can be found by clicking on the blue envelope next to the staff members name on https://www.wallacefields-jun.surrey.sch.uk/our-school/our-staff.  if the matter is urgent then please email the School Office on Office1@wallacefields-jun.surrey.sch.uk or if very urgent call on 0208 393 0350.  The School Office is manned from 8.30am until 4.30pm. 

Due to Covid restrictions, parents are not permitted into school without an appointment. Please do not form a queue to speak to a teacher at pick up or drop off. If parents need to speak to a teacher, you must email or call the school and we can arrange a telephone appointment, or write a note in their reading record. If you need to approach a teacher or a member of staff for any reason then please wear a face mask.

How we get in touch

Almost all our correspondence with Parents / Carers is by email. The Weekly Bulletin is emailed out every Friday and is our main way to communicate with parents on all school related matters, PTA updates as well key community news. When information is more urgent or only relevant to a specific year group we send out emails via Scopay. We provide a web based payment centre for trips, visits, parents evening bookings and school meals. Please ensure that we have up to date contact details so the school can contact you in an emergency.

Parents’ Evening

Due to Covid restrictions we are unable to hold a parents evening in Summer and Autumn 2020 so we are sending out reports which will be a comprehensive report on progress and attainment.  If your child has a Special Needs plan this will be included with your child’s report.

We normally offer termly Parents’ Evenings when you can meet your child's teacher and view your child’s work. Parents/carers can book 5 minutes with each teacher unless they have the same teacher for Class, Maths and English then they will be assigned a 10 minute slot. Bookings must be made via our Scopay system  – any problems do not hesitate to call the School Office. All parents/ carers meetings will be in the main school hall. The children’s work will be set out in their classroom so please allow time to browse through their books. Seating is provided in the hall. A bell will ring every five minutes as a reminder for the end of each session. We are unable to offer crèche facilities and duty of care for children that attend will be with their parent/carer. Please note only Club Vale children are permitted to climb on the trail /climbing frame from 3.30 to 6.00pm.

Twitter

Twitter is a great way to share with you images of the exciting and varied activities we get up to at school and on school trips. Please follow us on https://twitter.com/wallacefieldsjs. Any child not permitted to be shown on twitter will be pixilated. The new intake pack includes a form regarding permission for your child’s image to be used on twitter; please inform us if this changes at any time. Please note that staff are often busy running activities and checking safety, so they cannot guarantee that every child will be visible in the pictures every day.

Photograph Permission Slip

Complaints

We believe that any problems or complaints are best dealt with through discussion between the parties involved. However, should this fail to bring a resolution, there is a set procedure to be followed which can be found on our website. For our complaints policy please go to https://www.wallacefields-jun.surrey.sch.uk/our-school/policies. For issues regarding your child’s learning please contact the class teacher via their email address which is available online at staff page